Privacy Policy

Aqua Heroes Swim School is committed to protecting and respecting your privacy. We want you to tell you how we use and protect your personal information. This is includes informing you of your rights regarding your personal information that we hold.

This Privacy Notice sets out how we may use, process and store your personal information. We may get that information from you or our partners, through contracts or other legal arrangements you have with us or our partners on behalf of us, in order to deliver contractual/legal obligations. In other cases, we will get that information from you with your permission and consent, or we may receive your personal information from third parties who you have given consent to pass this information on to us.

The Laws and Regulations

The laws that govern personal data in the UK are:

The Data Protection Act (1998)

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).

The independent authority that upholds information rights in the public interest in the United Kingdom is the Information Commissioner’s Office (the “ICO”). Further information can be found at https://ico.org.uk .

Who is Aqua Heroes Swim School?

Registered address and contact information:

Aqua Heroes Ltd

6 Sunny Mews

Romford

RM5 3PN

Email: info@aquaheroes.co.uk

Website: http://www.aquaheroes.co.uk

Information we may collect from you

Aqua Heroes Swim School may collect information from you because we have a legal reason (allowed by law or under contract) to collect the information, or because you have consented for us to do so for a specific purpose.

Information you give us

You may give us information about you with your consent, for example:

By filling in a form or sending us an e-mail

This information may be personal, financial, educational and/or related to another person with whom you have authority to act on behalf of.

You may give us information for legal reasons, such as to enter into a contract with us, when you are buying goods or services from us, or when you are taking a job at Aqua Heroes Swim School.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To follow up with them after correspondence (Facebook messenger, email or phone inquiries)

Why does Aqua Heroes Swim School collect personal information?

We collect information for the some or all of following reasons:

To provide services to you after you have signed or made a booking for our range of swimming lesson services or packages.

To provide information about products or services you have shown interest in purchasing within a reasonable time afterwards, if you are already an existing customer.

To provide information to you about products or services you have purchased from us, or related products or services

To employ you or consider you for employment

To provide goods or services to you under contract

For legal reasons, for example, if you have entered into a contract with us

To provide information to you about our products and services if you have consented to receive it.

What legal basis does Aqua Heroes Swim School have for processing my information?

We may process your information because:

We have a contract with you

You have given us permission to do so

We must provide services to you after you have purchased something from us

To comply with the law.

All of these reasons are reasons Aqua Heroes Swim School may legally process the information we have about you.

Who might Aqua Heroes Swim School share your information with?

We may share your personal information with third parties, either because you have consented to allow us to do so or for legal reasons. For example, we may share your personal information with:

With third parties because you have given consent

With third parties who provide shipping or publishing services because you have purchased goods or services

Other reasons Aqua Heroes Swim School may share your personal information with a third party

If Aqua Heroes Swim School or substantially all of its assets are acquired by a third party, personal data held by us about its customers will be one of the transferred assets of the company.

In addition, Aqua Heroes Swim School will share your personal data with third parties for the following reasons:

If Aqua Heroes Swim School must comply with a legal obligation

To enforce or apply our Website Terms of Use, Legal Notice, or other agreements

To protect the rights, property, or safety of Aqua Heroes Swim School, our customers or others

We will exchange information with other companies or organisations to prevent fraud or to reduce our credit risks.

Aggregated or anonymised data with personal information removed

Aqua Heroes Swim School may, from time to time, provide third parties with data that has been aggregated or anonymised.

This means that your personal information that could be used to identify you have been removed from the data. Data provided to third parties in this way is not personal data; however, you do keep your right to object.

Where we store your personal data

We primarily store and process your personal data in the EU/European Economic Area (“EEA”). If we do transfer your personal data outside the EEA it will be because you have consented or because we have a legal reason to do so.

Some examples of reasons your data may be processed outside of the EEA include:

Payment processing

If your personal data cannot be processed within the EEA, we will:

Comply with all other data protection principles

Make sure we have assessed the adequacy of protections in all other cases.

Access to your stored personal data via password

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Transmission and storage of your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we use best practice to ensure your data is encrypted to the standard required in the GDPR to protect your personal data, we cannot guarantee the security of your data as it is transmitted and stored.

How long will you keep my personal information?

Aqua Heroes Swim School will not retain your personal information for longer than required.

We will keep your personal information:

For as long as required by law

Until we no longer have a valid reason for keeping it

Until you request us to stop using it.

We may keep just enough of your personal information to ensure that we comply with your requests not use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer.

If you have questions about our Data Retention Policy, we can provide you a copy. Please contact: info@aquaheroes.co.uk

What if I chose not to give you my personal information?

If the personal information is necessary in order to supply goods or services to you under a contract between you and Aqua Heroes Swim School, then we will not enter into that contract or provide the services or goods if you do not give us your personal information.

Your Rights

Aqua Heroes Swim School will respect your legal rights to your data.

Below are the rights that you have under law, and what Aqua Heroes Swim School does to protect those rights:

Legal right

What Aqua Heroes Swim School does to protect your rights

The right to be informed Aqua Heroes Swim School is publishing this Privacy Notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your data.

The right to access You have the right to access your information. Please contact info@aquaheroes.co.uk if you wish to access the personal information Aqua Heroes Swim School holds about you.

The right to rectification If the information Aqua Heroes Swim School holds about you is inaccurate or not complete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact info@aquaheroes.co.uk if you need us to rectify your information.

The right to erasure This is sometimes called ‘the right to be forgotten’. If you want Aqua Heroes Swim School to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact info@aquaheroes.co.uk.

The right to restrict processing You have the right to ask Aqua Heroes Swim School to restrict how we process your data. This means We are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want Us to restrict processing of your data, please contact info@aquaheroes.co.uk.

The right to data portability Aqua Heroes Swim School must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without this effecting the usability of your data. Please contact info@aquaheroes.co.uk if you want information how to port your data elsewhere. This right only applies to personal data that you have provided to Us as the Data Controller. The data must be held by Us by consent or for the performance of a contract.

The right to object You have the right to object to Aqua Heroes Swim School processing your data even if it is based on Our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposeless of statistics. If you wish to object please contact info@aquaheroes.co.uk

The right to withdraw consent If you have given Us your consent to process your data but change your mind later, you have the right to withdraw your consent at any time, and Aqua Heroes Swim School must stop processing your data. If you want to withdraw your consent, please contact info@aquaheroes.co.uk

The right to complain to a Supervisory Authority You have the right to complain to the ICO if you feel that Aqua Heroes Swim School has not responded to your requests to solve a problem. You can find their contact details here: https://ico.org.uk/concerns/

Links to Other Websites

From time to time, our website may contain links to and from websites where we advertise our products and services. If you follow a link to any of these websites, please note that these websites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these websites.

Children

Aqua Heroes Swim School does not believe its website or marketing content is appealing to children, nor is it directed at children under 13. Aqua Heroes Swim School does not knowingly collect personally identifiable data from persons under the age of 13, and strives to comply with the provisions of COPPA (The Children’s Online Privacy Protection Act). If you are a parent of a child under 13, we will seek your consent if you wish your child to access Aqua Heroes Swim School content.

Changes to Our Privacy Notice

Aqua Heroes Swim School may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.